1. Policy, omfattning och syften

1.1 Statement

The management of Calm, located at Rotterdam (, in The Netherlands, is committed to complying with all relevant laws in respect of personal data, and to protecting the rights and freedoms of individuals whose information Calm collects in accordance with the laws that apply in the different regions.

1.2 Commitment

Calm is committed to complying with data protection legislation and good practice in accordance with the laws that apply including:

  1. processing personal information only where this is strictly necessary for legitimate organizational purposes;
  2. collecting only the minimum personal information required for these purposes and not processing excessive personal information;
  3. providing clear information to individuals whenever possible or required about how their personal information will be used and by whom;
  4. only processing relevant and adequate personal information;
  5. processing personal information fairly and lawfully;
  6. keeping personal information accurate and, where necessary, up to date;
  7. retaining personal information only for as long as is necessary for legal or regulatory reasons or, for legitimate organizational purposes;
  8. respecting individuals’ rights in relation to their personal information in accordance with the laws that apply;
  9. keeping all personal information secure; the data will be accessed only a minimum of times and by a minimum of people only when absolutely necessary;
  10. EU information will be adequately protected by the use of BCR, self-certification or standard contractual clauses.

1.3 Purpose of Collecting and Storing the Data

Calm and it employees (servers please see definitions below) collects and assesses the information for the following purposes; to enable the Assistant Teacher or server on his/her behalf to assess if a student is suitable to be accepted for a course, to enable the center management to plan accommodation, food and sometimes transport for the Student, to enable proper guidance and assistance to be given to the Student prior to, during and after a Vipassana Meditation course, for legal reasons or for the performance of the contract which means to process information that is needed to provide the student or server with the service he/ she requested, the participation in a course or at a center. and in order to provide extra course related services after consent has been given for these services or in such instances where legitimate interest of the organization has been demonstrated. Also for additional course related purposes which may include newsletters, announce lists, rideshare or donations.


1.4 Calm has notified the Data Protection Authority, “De Autoriteit Persoonsgegevens”, in The Hague, The Netherlands, that it is a data controller and that it processes certain information about data subjects. Calm has identified all the personal data that it processes and this is contained in the Data Inventory Register. The DPA will review and advise on the use of BCR as a mechanism to provide safeguards for international transfer of student information.

Partners and any third parties working with or for Calm, and who have or may have access to personal information, will be expected to have read, understood and to comply with this policy. No third party may access personal data held by Calm without having first entered into a data confidentiality agreement, which imposes on the third party obligations no less onerous than those to which Calm is committed, and which gives Calm the right to audit compliance with the agreement.

2. Defintioner som används av organisationen (tagna från GDPR)

Personal data – any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Special categories of personal data – personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade-union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation.

Data controller – the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

Data subject – any living individual who is the subject of personal data held by an organization.

Processing – any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Profiling – is any form of automated processing of personal data intended to evaluate certain personal aspects relating to a natural person, or to analyse, or predict that person’s performance at work, economic situation, location, health, personal preferences, reliability, or behavior. This definition is linked to the right of the data subject to object to profiling and a right to be informed about the existence of profiling, of measures based on profiling and the envisaged effects of profiling on the individual.

Personal data breach – a breach of security leading to the accidental, or unlawful, destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed. There is an obligation on the controller to report personal data breaches to the supervisory authority and where the breach is likely to adversely affect the personal data or privacy of the data subject.

Data subject consent - means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data.

Specific additional definitions

Student: Anyone who applies to or attends a Vipassana Meditation course led by an Assistant Teacher to S.N. Goenka.

Assistant Teacher: Anyone who has been appointed by S.N. Goenka, or his representatives, to conduct Vipassana Meditation courses, including Teachers.

Old Student: Anyone who has completed a Vipassana Meditation course under S.N. Goenka or one of his Assistant Teachers..

Server: an Old Student who is helping on a course or at a centre.

3. Skyldigheter

3.1 Calm defines the purposes and means for the use of the software

3.2 Top Management and all those in managerial or supervisory roles throughout Calm are responsible for developing and encouraging good information handling practices within the organization; responsibilities are set out in individual job descriptions.

3.3 The Data Protection Officer and members of the board of the Calm Foundation are accountable to the Supervisory Board of Calm for the management of personal information within Calm and for ensuring that compliance with data protection legislation and good practice can be demonstrated. This accountability includes security and risk management in relation to compliance with the policy.

3.4 The DPO and the Calm Trust / Foundation board are considered to be suitably qualified and experienced and have been appointed to take responsibility for Calm’s compliance with this policy on a day-to-day basis and, in particular, have direct responsibility for ensuring that Calm complies with the GDPR, as do members of the Supervisory Board in respect of data processing that takes place within their area of responsibility.

3.5 Compliance with data protection legislation is the responsibility of all servers who process personal information.

3.6 Calm’s Training Policy sets out specific training and awareness requirements in relation to specific roles and to servers working with of Calm.

3.7 Servers of Calm are responsible for ensuring that any personal data supplied by them, and that is about them, to Calm is accurate and up-to-date.

4. Riskbedömning

Syfte: För att säkerställa att Calm har kännedom om risker som har anknytning till behandlingen av olika slags personuppgifter, har Calm skapat en process för att bedöma graden av risk för individer avseende deras personuppgifter. Bedömningar kommer också att göras i anslutning till behandling som sker av andra organisationer på uppdrag av Calm. Calm ska beakta alla risker som identifieras genom konsekvensbedömningen med syfte att reducera risken för att vad som anges i denna policy inte uppfylls.

När en viss slags behandling kan förutses innebära höga risker för enskildas ”rättigheter och friheter” ska Calm innan behandlingen påbörjas genomföra en konsekvensbedömning beträffande de föutsägbara effekterna av behandlingen av personuppgifterna. Härvid ska beaktas behandlingens natur, omfattning, sammanhang och syfte liksom särskilt att ny teknik används. En konsekvensbedömning kan ta sikte på flera liknande behandlingar av uppgifter som medför liknande höga risker.

När det står klart, som ett resultat av en konsekvensbedömning, att Calm står i begrepp att inleda en behandling av personuppgifter som kan innebära skada eller lidande för registrerade, ska beslutet huruvida behandlingen ska genomföras eller inte hänskjutas till dataskyddsombudet. Dataskyddsombudet ska, om det finns tillräcklig anledning till oro när det gäller risk för skada eller lidande och med beaktande av mängden uppgifter det är frågan om, hänskjuta frågan till stiftelsen Calms styrelse eller Calms tillsynsråd.

Lämpliga kontrollåtgärder ska väljas och tillämpas för att reducera risknivån vid behandlingen av personuppgifterna till en acceptabel nivå, enligt Calms dokumenterade kriterier för riskacceptans och de krav som dataskyddsförordningen anger.

5. Principer för dataskydd

All processing of personal data must be done in accordance with the following data protection principles of the Regulation, and Calm's policies and procedures are designed to ensure compliance with them.

5.1 Personal data must be processed lawfully, fairly and transparently.

The controller, Calm, will have transparent and easily accessible policies relating to the processing of personal data and the exercise of individuals' “rights and freedoms” if applicable. Information must be communicated to the data subject in an intelligible form using clear and plain language.

The specific information that must be provided to the data subject must as a minimum include:

5.1.1 the identity and the contact details of the controller and, if any, of the controller's representative;

5.1.2 the purposes of the processing for which the personal data are intended as well as the legal basis for the processing;

5.1.3 the period for which the personal data will be stored;

5.1.5 the existence of any student rights

5.1.6 the categories of personal data concerned;

5.1.7 the recipients or categories of recipients of the personal data;

5.1.8 where applicable, that the controller intends to transfer personal data to a recipient in a third country and the level of protection afforded to the data;

5.1.9 any further information necessary to guarantee fair processing.

5.2 Personal data must be accurate and kept up to date.

5.2.1 Data that is kept for a long time must be reviewed and updated as necessary. No data should be kept unless it is reasonable to assume that it is accurate.

5.2.2 The local trusts and Calm are responsible for ensuring that all servers are trained in the importance of collecting accurate data and maintaining it.

5.2.3 It is also the responsibility of individuals to ensure that data held by Calm is accurate and up-to-date. Completion of an appropriate registration or application form etc will be taken as an indication that the data contained therein is accurate at the date of submission.

5.2.4 Servers and students should notify Calm of any changes in circumstance to enable personal records to be updated accordingly. Instructions for updating records are provided. It is the responsibility of Calm to ensure that any notification regarding change of circumstances is noted and acted upon.

5.3 Personal data must be kept in a form such that the data subject can be identified only as long as is necessary for processing.

5.3.1 Where personal data is retained beyond the processing date, it will be minimized in order to protect the identity of the data subject in the event of a data breach.

5.3.2 Personal data will be retained in line with the retention of records procedure and, once its retention date is passed, it must be securely destroyed as set out in this procedure.

5.4 Personal data must be processed in a manner that ensures its security

5.5 Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.

These controls have been selected on the basis of identified risks to personal data, and the potential for damage or distress to individuals whose data is being processed.

5.6 Personal data and international transfer

The transfer of personal data is prohibited unless one or more of the specified safeguards or exceptions apply.

5.6.1 Safeguards

An assessment of the adequacy by the data controller taking into account the following factors:

  • the nature of the information being transferred;
  • the country or territory of the origin, and final destination, of the information;
  • how the information will be used and for how long;
  • the laws and practices of the country of the transferee, including relevant codes of practice and international obligations; and

5.6.2 Binding corporate rules

Calm will adopt approved Binding Corporate Rules for the transfer of data The shared BCR by the Calm Trust will have to be signed and implemented before there is a transfer of international data.

5.6.3 Model contract clauses

Calm may adopt approved model contract clauses for the transfer of data outside of the EU. If Calm adopts the model contract clauses approved by the Data Protection Authority there is an automatic recognition of adequacy.

5.6.4 Exceptions

In the absence of an adequacy decision, including binding corporate rules, a transfer of personal data to a third country, or an international organization,

shall take place only on one of the following conditions:

  • the data subject has explicitly consented to the proposed transfer, after having been informed of the possible risks of such transfers for the data subject due to the absence of an adequacy decision and appropriate safeguards;
  • the transfer is necessary for the performance of a contract between the data subject and the controller or the implementation of pre-contractual measures taken at the data subject's request;
  • the transfer is necessary for the conclusion or performance of a contract concluded in the interest of the data subject between the controller and another natural or legal person;
  • the transfer is necessary for important reasons of public interest;
  • the transfer is necessary for the establishment, exercise or defence of legal claims;
  • the transfer is necessary in order to protect the vital interests of the data subject or of other persons, where the data subject is physically or legally incapable of giving consent;
  • the transfer is made from a register which according to Union or Member State law is intended to provide information to the public and which is open to consultation either by the public in general or by any person who can demonstrate a legitimate interest, but only to the extent that the conditions laid down in Union or Member State law for consultation are fulfilled in the particular case.

A list of countries that satisfy the adequacy requirements of the Commission

are published in the Official Journal of the European Union.

6. Registrerades rättigheter

Data subjects shall be informed about their applicable rights in accordance with the signed BCR and the legislation that applies. If information relates to EU students they have additional rights for which they can contact the PCP and DPO in accordance with the BCR. Data Subjects who wish to complain to Calm about how their personal information has been processed may lodge their complaint directly with the Privacy Contact Person and the Data Protection Officer.

7. Datasäkerhet

Alla servare ansvarar för att säkerställa att personuppgifter som de hanterar, i Calm och utanför Calm, förvaras säkert och under inga förhållanden görs tillgängliga för tredje part, såvida inte tredje part uttryckligen fått tillåtelse av Calm att ta emot informationen och har ingått en sekretessförbindelse.

Personuppgifter ska vara tillgängliga endast för de som behöver tillgång till dem, och tillgång kan beviljas endast enligt vad som följer av policyn för kontroll av tillgång till personuppgifter (Access Control Policy). Personuppgifter måste förvaras:

  • i ett låsbart rum med kontrollerat tillträde; och/eller
  • i ett låst skåp eller arkiveringsskåp; och/eller
  • lösenordsskyddat, om uppgifterna lagras elektroniskt, i enlighet med de krav som gäller i Policyn för kontroll av tillgång till personuppgifter; och/eller
  • lagras på (flyttbart) datamedia som är krypterat och ska vara anonymiserat eller pseudonymiserat när detta är möjligt.

Dataskärmar och terminaler ska inte vara läsbara för andra än auktoriserade användare. Alla servare måste godkänna ett avtal om acceptabel användning (Acceptable Use Agreement) innan de får tillgång till organisatorisk information av något slag.

Uppgifter som lagras i fysisk form får inte lämnas så att icke-auktoriserade personer ges tillgång till dem, och får inte förflyttas från ordinarie arbetsplats utan att detta godkänts. Så snart manuellt lagrade uppgifter inte längre behövs på daglig basis, måste de förflyttas till säker arkivering.

Personuppgifter får endast raderas eller rensas i enlighet med proceduren för datalagring. Fysiska bärare av uppgifter i pappersform ska strimlas och bortforslas som ”konfidentiellt avfall”. Hårddiskar till uttjänta datorer ska tas bort och omedelbart destrueras innan de bortforslas som avfall.

Hantering av personuppgifter utanför center innebär en större risk för att personuppgifter förloras, stjäls eller skadas. Servare måste ha fått ett särskilt godkännande att hantera uppgifter utanför center samt vara medveten om proceduren för personuppgiftsincidenter och tillämpa den när det behövs.

8. Röjande av uppgifter

Calm must ensure that personal data is not disclosed to unauthorized third parties which includes family members, friends, government bodies, and in certain circumstances, the Police. All servers should exercise caution when asked to disclose personal data held on another individual to a third party and will be required to attend specific training that enables them to deal effectively with any such risk. It is important to bear in mind whether or not disclosure of the information is relevant to, and necessary for, the conducting of the courses or to comply with (national) legal obligations. All requests to provide data for one of these reasons must be supported by appropriate paperwork and all such disclosures must be specifically authorised by the Privacy Contact Person and DPO.

9. Procedur för personuppgiftsincidenter

Calm har antagit en procedur för personuppgiftsincidenter. Varje incident måste rapporteras till den lokale kontaktpersonen för dataskydd/dataskyddsombudet enligt vad som följer av denna procedur.

10. Datum för ikraftträdande

Denna personuppgiftspolicy träder i kraft den 26 maj 2018. Calm förbehåller sig rätten att ändra och/eller återkalla policyn. Alla som använder Calm omfattas av policyn. Detta innefattar Calms styrelse och tillsynsråd, dataskyddsombudet liksom organisationer och servare som använder Calm. Även tredje länder och individer i tredje land omfattas i den omfattning de har skyldigheter enligt denna policy.

11. Kommunikation

Denna policy ska kommuniceras med elever och servare som ansöker till kurser på ett begripligt och övergripande sätt. En kopia av policyn ska finnas tillgänglig för alla användare av Calm på begäran och kan läsas på hemsidan.